Questions
Answers, in plain English.
Find clear information about referrals, matching, costs, privacy and appointments.
Do I need a referral?+
A referral from a GP or optometrist is generally required for an ophthalmologist consultation. If you do not have one, arrange an appointment with one of these clinicians first.
How quickly can I get an appointment?+
Timing depends on your location and specialist availability. Matching options are typically returned within 24–48 hours after a complete referral is uploaded.
How much will surgery cost?+
Costs vary by specialist, procedure, lens choice and applicable Medicare or private health rebates. You will see indicative costs before booking.
Do I need private health insurance?+
Not necessarily. Some patients self-fund. Your options will show indicative out-of-pocket costs where available.
Can I choose my ophthalmologist?+
Yes. You can compare matched specialists and choose the option that suits your availability, location and budget.
Is my information secure?+
The production service will handle referral and health information in line with applicable Australian privacy and health records requirements.
Can I change my booking?+
Yes, subject to the clinic’s cancellation policy, which will be shown before confirmation.